The Competitive Advantage: Business Etiquette

Course Overview

A 1 1/2 - 2 hour, 3 hour, half-day or full day interactive workshops
(See wide array of curriculum topics below)

This workshop is designed for leadership acceleration in the workplace. Our clients are empowered to project more confidence, authority, credibility, and polish with a heightened sense of self-awareness and self-restraint.  We offer training that transcends generations and experience levels. Simply put, our training is not just for the millennials and the Gen Z generation, but is value-added to the Generation X, Baby Boomers, and Veteran generations as well. Do you feel anxious when entering a room and you don't know a single person? Do you ever wonder if you have the leadership skills that will impress? Would you hesitate in knowing who to introduce first, the CEO or the client?  Are you competent in working effectively across generations in the workplace? Do you focus more on your verbal communication than your power body language, which can undermine your authority? If you answered "yes", then this learning journey is for you.

Research performed at Harvard University, Stanford Research Institute, and the Carnegie Foundation revealed that 85% of securing a job, keeping a job, and advancing in an organization is due to mastering people/interpersonal skills. Technical knowledge and education accounts for only 15% of job success. In fact, Stanford's School of Business 2013 Executive Coaching Survey revealed the worst flaw in CEOs and other leaders is their lack of self-awareness. That's where business etiquette comes in and underscores the importance of self-awareness, immediately followed by self-restraint. Business management is optimized when communication skills are refined to the highest caliber resulting in meaningful relationship-building. 

Curriculum Options:

• Business Etiquette & Protocol Intelligence

• Principles of Professionalism (POP!) & Favorable First Impressions

• Power Body Language & Professional Presence

• Catalyzing Your Personal Brand - Brand Yourself or Be Branded

• Impactful Elevator Speeches & Rocket Pitches

• The Next Norm: Professional Virtual Communication & Remote Workplace Etiquette

• Phone, Conference Call, & Videoconferencing At Its Finest

• Words Matter: Speak with Authority

• The Ambassador Summit for Administrative Assistants

• Polished Prose: Project Intelligence with Excellent Written Communication

• Proper "Netiquette" - Email, LinkedIn, & Smartphone Etiquette

• The Art of Brilliant Conversation & Keen Listening

• Networking for Results

• Working a Room with a Plan

• Productive Meeting Protocol: Purposeful Communication

• The Art of Savvy Negotiations & Persuasion Skills

• Last Impressions Matter: Thank You Etiquette and Follow-Up Strategies to Build Relationships

• Shared Workplace Etiquette

• Presentation Skills at their Finest

• Master the Interview

• Remembering Names & Business Card Protocol

• Executive Presence & Brilliant Conversation in the Pursuit of Sales

• Courteous Customer Service Training

• Working Effectively Across Generations

• The Power of a Positive Work Culture

• Professional Image & Attire to Impress

• Turning Difficult Discussions into Civil Discourse

Interested in this summit? Fill out the Request Form here or contact us.